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Wed, 24 Jan 2007

Cowon iAUDIO U3

As a GNU/Linux user, I wanted to get an MP3 player that didn't require special "media manager" software to load music. I also wanted a player that could play open formats such as Ogg Vorbis and FLAC. And being a geek, any other nifty features would be nice.

The Cowon iAudio U3 turned out to be the perfect match. Physically, it is about 50% larger than an average USB drive in each dimension. It has 2GB of storage, and mounts as USB Mass Storage. For an MP3 player of this size, it packs an amazing feature set.

It can play MP3, WMA, WAV, Ogg Vorbis, and FLAC audio files. It can view MPEG videos (transcoded with very specific settings). It can view JPEG images. It can read plain text files up to 240KB. It can receive FM radio. It can record to WMA at 32, 64, 80, 96, or 128 kbps from a surprisingly sensitive internal microphone, a stereo line-in port next to the headphone port, or from the FM radio. It can wake up at a pre-programmed time as an alarm clock, or to record a radio program and then shut off afterwards. And like a true geek's MP3 player, everything is customizable. You can change the wallpaper of the Now Playing screen, twiddle a generous handful of often useful audio enhancers, switch between a standard folder browser and an iPod-style "Music Library".

But you probably knew all that already from the specs. What you're probably curious about is the audio quality, and how well all those dozens of features work. As to audio quality, it is amazing from a non-audiophile's (my) perspective. Twice, I have crisply heard the backup singers in songs that I didn't even know had any. The audio is very rich, and the enhancers (especially the "BBE", which purports to recreate harmonics that lossy encoding throws out) can help if used in moderation.

The video feature is absolutely awesome to see on such a small player, but it has some limitations. The video is transcoded to 160x128 at 15 FPS (or less), and the audio is transcoded to 128 kbps CBR MP3. So it's going to be a little skippy, and the audio will be decent but not crystal-clear. The actual performance of the video on the player is so-so; video converted with Cowon's proprietary JetAudio software plays swimmingly (although I've only tested a few videos), but video converted with mencoder can easily hang the player.

The JPEG feature seems to work well; I only tested it with the included demo images. It can show images one at a time, or in a 3x3 grid, and can zoom in to the center of an image (but not scroll around inside it). Images loaded relatively quickly, but bear in mind that I was viewing images provided by the manufacturer.

The text feature works great; it's even got the ability to jump to a certain line in the file. There's not much to say about it, but it works while you're playing music, and displays a generous seven lines of tiny text. It doesn't do word wrap, only "character wrap", but I've written a small C program to "pre-wrap" text files.

The FM radio is okay; the reception is not great, and the tuning is slow until you have presets programmed (there's no way to enter a frequency, nor jump by anything larger than 0.1 MHz). The FM recording works as advertised, up to 128 kbps WMA, and starts without an appreciable delay. It would have been nice to see a feature like the Archos Ondio, where recording starts "5 seconds ago" by keeping a 5-second buffer, but that would, of course, eat more power.

The voice recording is great. The encoding goes up to 128 kbps WMA, which is quite good. The default is 32 kbps, which is a little muffled; I recommend at least 64. Most importantly, though, the microphone is excellent. It is astoundingly sensitive, to the point where it's important not to touch the player during recording, since moving your fingers along it will make loud "whoosh" noises in the recording. I haven't tested it, but the player offers a voice-activated recording feature. Combined with the high bitrate, it makes for a much more useful voice recorder than most MP3 players offer.

I haven't tested the line-in recording, but, as it uses the same encoder as the FM and voice recording, and has a direct connection to the input, I would expect that it would work just as well. The player has an "Auto Sync" feature that will automatically split tracks at silent points.

One notable feature is Bookmarks; during playback of any audio or video file, you can navigate to the root of the file browser, enter a "virtual" folder called Bookmarks, and select "(Add Current Point)". Then, you can return to that point instantly by going back to bookmarks. A couple of quirks: all bookmarks for a file are listed under the same name, so marking chapters in audio books is probably impossible; when returning to bookmarks in video files, the image may not display until the stream reaches a keyframe, which could take up to 2/3 of a second.

Now for the subjective things. The player itself is nicely designed; it's all plastic -- mostly black, with a stripe of chrome trim around the edge. It isn't the kind of thing that's going to look dorky. The interface is usable, although it will work better for geeky types who seem to have an inborn leg up in understanding new gadgets; the high-res color screen certainly helps by allowing iAudio to display large, unabbreviated menus and comfortable directory listings. The joystick makes for a much better UI than just a set of buttons; it is somewhat stiff when pushed in, but pleasantly soft when pushed up, down, left, or right. Having two separate jacks (headphone and line-in) next to each other can be confusing, but the benefit of not sharing one jack is that you can listen to the radio as you record it, and know when to start and stop recording.

A few complaints: It should record in formats other than WMA. MP3 would be more practical (there's a bigger market) but would probably require license fees; Ogg Vorbis would be great, but less practical. It should allow the user to play music while it's plugged in to the computer. (You can, but only if you turn off the USB driver on the computer so that the computer ignores the player.) The "Add to Dynamic Playlist" shortcut (you can assign it to a long press of the Menu or Record buttons) should work in the file browser (it only works while you're at the Now Playing screen, which is pretty useless). It is also a little skimpy on accessories; I would expect it to come with a simple protective case and/or a wrist strap, as well as an AC adapter.

Overall, this is a great MP3 (and Ogg Vorbis!) player, but it's probably best for geeky types who will appreciate and use all of the features and be able to work around the quirks. For just under a hundred and forty dollars for 2 GB, it compares favorably with the Creative Zen V Plus (which has a similar but smaller feature set) and the iRiver Clix (which has a larger screen but costs thirty dollars more).

Buy the Cowon iAudio U3 2 GB MP3 Player at Amazon.com and help pay for my hosting!

posted on Jan 24, 2007 at 02:51 in /reviews/hardware | permalink

Mon, 11 Dec 2006

hp Printer Tech Support

I just had one of the most awesome tech-support calls ever. It was truly amazing. (No, there's no phone sex involved.)

My dad bought us a new hp LaserJet 1320 laser printer for Christmas. It's supported on Windows and Mac OS (9 and X), so we plugged it into our Power Mac G5. (It's vintage already--1.6 GHz single processor) It works wonderfully: it prints up to 1200x1200, it duplexes (albeit a bit slowly), and most importantly, it doesn't look consumerish. It's a box, not a big curvy mess like the 1015. Also, as an added bonus, the Mac OS X driver is a Postscript Printer Definition (.PPD) that I can use on Linux.

So I set up CUPS on my laptop, and installed both that printer and my old Lexmark 5700. (It had a habit of deciding that certain ink cartridges were permanently broken, forcing us to buy new ones when old ones were only half done...) Both worked fine. Then I discovered how nicely CUPS detects network printers. I quickly tried printing over the network, and it sorta worked. The basic problem was that the printer would show the "recoverable error" light pattern on the LED's, and if I pressed Go it would work.

So on a whim I called up HP tech support, and after a pleasantly short and communicative session with their IVR system and a 5-10 minute hold I was connected. What happened next amazed me: instead of giving me a cop-out, like "Linux isn't supported", "It's user error", or "Sorry, unless your printer has a built-in coffee maker you don't get support--please pay more money", the agent was extremely helpful. It turned out it was an odd problem: the paper trays are numbered oddly on this printer--1 is manual feed, and 2 is the paper tray. When printing natively, the driver always knew which to pick as the default, but when printing over the network it didn't. So what was happening was that it thought I wanted manual feed, and by pressing Go I told it I was willing to use the regular feed. What I found amazing about this was that there was no "Could you hold for 3-5 minutes while I look into this issue?" (Earthlink does this--their techs often have to look things up in their knowledge base to find answers)--the tech actually recognized a problem involving an interaction between Mac OS X and Linux, two OSes that aren't even in very common use. (Mac OS X is, but face it, including Windows with every $300 computer makes it a little more widespread...)

I really have to commend their techs (or at least this one) for their actual knowledge of subject matter. Earthlink techs (not to bash them, but they outsource level one tech support, and they aren't always helpful when I already know what's wrong) are extremely polite, but a little uptight, and they almost always have to look things up. It's refreshing to see tech support people who just know what they're talking about!

Update: I feel obliged to mention that their support isn't nearly as good when you're out of warranty. See this for details. (Basically, if you're out of warranty, they charge $40 just to help you troubleshoot problems. My problem was that I had replaced the cartridge but left the paper tray empty, and I thought the error light was complaining about the cartridge, not the lack of paper.)

posted on Dec 11, 2006 at 15:57 in /reviews/services | permalink

Wed, 29 Nov 2006

HP wanted $40 to tell me my printer was out of paper!

So I've got an hp LaserJet 1320 that's about two years old now. The toner cartridges last absurdly long, and so it only finally ran out of toner about a week ago. It was sitting, blinking the "error" light and shining the "toner out" light.

So I went to Staples and bought a new toner cartridge. I took it out of the package, removed all the plastic strips and covers, and swapped it for the empty one. But the printer's "error" light still flashed.

So I did what anyone would do: I called tech support. I got to talk to someone, and I explained the problem, and he asked for my serial number and product number. I read them, and he said my printer was out of warranty. I said that's fine, I'll worry about that if I need to replace a part. Now, he said, I had some "options" to choose from: I could go to hp's web site, or I could pay $40 to talk to a tech. I explained that I didn't want to commit to repair services, I just wanted troubleshooting help. He said that just to talk to someone, it would cost $40.

I talked to a supervisor, and, indeed, hp wanted to charge me $40 to figure out what my dad figured out within a couple minutes--that the error LED was blinking not because the new cartridge was broken but because the printer was out of paper.

I'm unhappy, because my experience with in-warranty hp support has been great, and I know I was being an idiot, but for a company that seems to put so much effort into creating easy-to-use products for their users, it seems foolish of hp to refuse tech support just because a product is out of warranty.

(Coincidentally, I would suggest that a printer like the hp LaserJet 2420dn, which has a nice LCD display to show messages like "TRAY 2 LOAD LETTER", "TONER EMPTY", or (when I'm remotely controlling it) "GAME OVER" "0 CREDITS" "INSERT $0.25 TO CONTINUE".)

posted on Nov 29, 2006 at 23:42 in /reviews/services | permalink